STAYBusiness Traveller · 2h ago
A Matter of Taste: An Interview With Relais & Châteaux’s Laurent Gardinier
Executive Brief
The 30-second read
Laurent Gardinier details Relais & Châteaux's strategic focus on authentic individuality and rigorous quality control within the luxury hospitality sector. The interview explores the operational demands of maintaining soul-led service standards through internal inspector audits.
- 01Prioritization of micro-details to ensure consistent guest satisfaction across diverse luxury properties
- 02Implementation of internal audits for brand inspectors to maintain rigorous hospitality standards
- 03Commitment to preserving local authenticity while scaling a global luxury curation model
- 04Executive focus on balancing soul-led hospitality with operational precision and quality assurance
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From first-minute micro-details to auditing his company’s own inspectors, Gardinier tells Yi-Hwa Hanna what it takes to champion authentic individuality while curating soul-led luxury hospitality The post A Matter of Taste: An Interview With Relais & Châteaux’s Laurent Gardinier appeared first on Business Traveller .