STAYSkift · 1h ago
Skift Global Forum Preview: What Happens After the Booking? Spotnana CEO Has a Number
Executive Brief
The 30-second read
Spotnana CEO Steve Singh advocates for shifting corporate travel investment from booking platforms toward post-booking service infrastructure. The integration of AI for cancellations and refunds aims to significantly reduce operational overhead for enterprises.
- 01Post-booking activities present greater financial opportunities than traditional search and booking functions
- 02AI automation currently manages complex travel tasks including cancellations and refunds
- 03Deployment of automated servicing could reduce travel management costs by up to fifty percent
- 04Executive discussion at Skift Global Forum will detail the shift toward automated travel servicing
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The industry pours its attention into search and booking. Steve Singh thinks the money is in what happens after. Spotnana's AI now handles cancellations and refunds, and he believes servicing costs can fall by half. He makes the case at Skift Global Forum.