How do you train a new AI service agent? A lot like you would a new employee, a city CIO says.

The 30-second read

Raleigh, North Carolina, has automated nearly half of its IT support requests by implementing an artificial intelligence service agent. The city CIO recommends training AI agents using established personnel management frameworks to ensure integration and performance scalability.

• 01Raleigh now resolves approximately fifty percent of internal IT support requests through AI automation
• 02Effective AI deployment requires treating digital agents like new employees during the training phase
• 03Current successes have prompted the city to plan further service expansions using autonomous technology
• 04Leadership emphasizes clear performance metrics to benchmark AI utility against traditional human support roles

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